Refund policy
RETURNS & REFUNDS
We do not offer returns or refunds for change of mind beyond your statutory rights.
Changed your mind?
If you buy Softy online, you generally have the legal right to cancel your order within 14 days of receiving it.
If you wish to cancel your order, please email hello@drinksofty.com within 14 days of receiving it, including your name and order number.
Once you’ve told us you wish to cancel, you must return the products to us within 14 days.
Products must be returned unopened, unused and in a condition suitable for resale.
Unless the product is faulty, damaged, incorrect or not as described, you are responsible for the cost of returning it.
Where required by law, we will refund the price paid for the returned products together with the cost of our standard delivery service. If you chose a more expensive delivery option, any additional delivery cost is not refundable.
Refunds will be made to your original payment method within the applicable statutory time limits.
Damaged, faulty or incorrect orders
If your Softy arrives damaged, faulty, incorrect or not as described, please email hello@drinksofty.com as soon as reasonably possible.
Please include your order number and, where helpful, photographs of the issue so we can resolve it as quickly as possible.
Depending on the circumstances and your legal rights, we’ll arrange an appropriate replacement, refund or other remedy.
Where required by law, we will also cover reasonable return costs.
Your statutory rights
Nothing in this policy affects your statutory rights.
Questions?
If you have any questions about a return or refund, please contact us at:
hello@drinksofty.com
SOFTY LONDON LIMITED
Trading as Softy
Company number: 16553140
VAT registration number: 507 0447 15